Crypto Deposit 101
1. What's deposit?
Deposit refers to transferring digital assets from another exchange to the OKX platform, similar to a bank transfer. For example, A gives B a bank card number, and B goes to the bank with this card number to deposit money into the bank account specified by A. This process is analogous to depositing crypto.
2. Are there any requirements for depositing crypto?
You need to complete identity verification before you can deposit crypto. To ensure your deposit is credited, please make sure the following conditions are met:
Both the sender and receiver must select the same crypto and network.
It must be greater than the coin's minimum deposit amount, which can be viewed on the deposit page.
The contract address of the coin must be consistent.
3. How to deposit crypto?
App side: Select Assets > Deposit > Deposit crypto > Select the crypto and network > Copy the Deposit address and provide it to the withdrawal party.
Web version: Select Assets > Deposit > Select the crypto and network > Copy the Deposit address and provide it to the withdrawal party.
4. Is there a fee for deposits?
Depositing coins does not require paying a fee; the fee is paid by the party withdrawing the coins.
5. How do I check the deposit address?
On the App: Select Assets > Deposit > Deposit crypto > Choose the corresponding crypto and network to view the deposit address.
Note: you can select to deposit into Funding account or Trading account under Deposit Account as needed.
On the Web: Select Assets > Deposit > Select the corresponding crypto and network to view the deposit address.
Note: you can select to deposit into Funding account or Trading account under Deposit Account as needed.
6. How do I check the deposit networks supported by OKX?
On the App: Select Assets > Deposit > Deposit crypto > Select crypto, and you will see all networks supported for depositing that token (Some cryptocurrencies only support deposits via a single network).
On the Web: Select Assets > Deposit > Select crypto > Under Select Network, scroll down the options to see all networks supported for depositing that cryptocurrency (Some cryptocurrencies only support deposits via a single network).
7. What is a contract address/token contract?
Contract address/Token contract is not your deposit or withdrawal address. It is a standard sequence of numbers, mainly to help you determine whether cryptocurrency with the same name on different platforms are the same cryptocurrency. You can view your contract address/token contract in the following ways:
On the App (Before version 6.169.0): Select Deposit crypto > Select the crypto and network > Tap on the three dots in the top right corner > Token contract.
On the App (Starting from version 6.169.0): Select Deposit crypto > Select the crypto and network > Token contract.
On the Web: Select Deposit > Select the crypto and network > Token contract > Details.
8. How do I check the deposit status?
On the App: Select Assets > Deposit > Deposit crypto > Tap the three dots in the top right corner of the page > Deposit history to view.
On the Web: Select Assets > Deposit > View under All deposits.
9. Why hasn't my deposit arrived?
The arrival time for on-chain deposit is not immediate and mainly depends on the processing speed of network miners, which the platform cannot influence. If your deposit has not arrived after the expected time, please refer to here.
10. Why am I unable to deposit crypto / why did my deposit fail?
We're sorry to hear that you were unable to deposit successfully. Please review and click on the main reasons for deposit failure or inability to deposit below:
Account frozen or restricted: Please check your inbox and spam folder for emails from our team, and respond and handle according to the instructions as soon as possible.
Deposit and withdrawal suspended: Please wait until maintenance/upgrade is complete before attempting to withdraw. For more details, please refer to here.
11. How do I view my old deposit addresses?
On the App:
App version before 6.169.0: We recommend you to update your OKX App to the latest version, only the latest version can view old deposit addresses.
App version starting from 6.169.0: Select Deposit crypto > Select the crypto and network > Tap Address > > Tap the banner on the top and you can view your old deposit address.
On the Web:
Select Deposit > Select the crypto and network > Tap Address > > Manage address book > View old address.
12. Why does my deposit address show as a high-risk address?
If you are prompted that the deposit address is a high-risk address when making a deposit, we recommend that you use a different deposit address.
13. Can I withdraw my crypto immediately after depositing?
After your deposit is credited, it must reach the required withdrawal confirmations before you can make a withdrawal or sell via C2C Trading. You can check the Deposit arrival time and Withdrawal available time on the deposit page.